We hope you are as obsessed with your new garment as we are. However, we want you to be completely satisfied with your STESSO purchase which is why we offer exchanges and returns on every item within 7 days of receiving your parcel. If you require an exchange or refund please follow the guide below on how to do so.
Unfortunately, as STESSO is a small company we don’t pay for postage on returns/exchanges just yet – bare with us baby girl! We strongly advise that you use a tracked postal service to post your garment/s back to us as we cannot take any responsibility for lost or damaged parcels which have not been sent with a Signed For label.
Do not post garment/s back without requesting a return/exchange or they will not be accepted. Once your return/exchange has been accepted package up your garment in its original packaging with a note of your order number and name.
Want to exchange your item for a different size? No problem baby, just head to the ‘my account’ section, login & create an exchange. Don’t have an account? Head to the Request Form. If you are out-with the 7 day exchange period you will be unable to create an exchange. If you’d like to chat about this hit us up at [email protected]
Once you’ve submitted your request it will then be submitted for review, you will receive an email regarding your request within 24 hours – check your junk! Exchange parcels must have your order number/name included in order for us to be able to identify your order.
Unhappy with your order? No problem simply go to ‘My Account’ section, login and create a return. Don’t have an account? Head to: Request Form. If you are out-with the 7 day return period you will be unable to create a return. If you wish to chat about this with us hit us up at [email protected] Once you’ve submitted your request it will then be submitted for review, you will receive an email regarding your request within 24 hours – check your junk! Return parcels must include a note with your order number and name for us to be able to identify your order. We will process your refund within 24 hours of receiving your garment/s back. Refunds may take 10-14 days to show in your account from the date we process your refund.
Returns & exchange policy
You have 7 days from the date of you receiving your order to return or exchange your garment/s. You must follow the exchange/returns process above to qualify for a return/exchange. Your refund will take 10-14 days to appear in your account, the refunded amount will be for the garments only – postage is non refundable.
Please note any garments which do not arrive in their original condition & with the return ribbon and hang tag still attached cannot be refunded. Return/exchange parcels must have your order number included in order for us to be able to identify your order.
If garments are posted back to us without requesting a return/ exchange your original payment details will be charged the standard delivery fee £5.50 to post it back to you. If you have any questions with regards to returns/exchanges please hit us up at [email protected]